Frequently Asked Questions
Find answers to commonly asked questions about our products and services.
What areas do you service?
We serve Central Alberta and surrounding areas, including Red Deer, Sylvan Lake, Lacombe, and nearby communities. If you’re unsure, just reach out—we’re happy to confirm.
What types of clients do you work with?
We work with commercial and industrial clients, municipalities, strata/property managers, and residential customers. From small jobs to larger projects, we handle a wide range of work.
Do you provide free quotes?
Yes. We offer clear, no-obligation quotes based on your specific project. In most cases, we can provide pricing after a quick site visit or review. If time does not permit of location is too far out of the way, we will request pictures of the site from a variety of angles to make sure our estimates are as accurate as possible.
What is your typical turnaround time?
Timelines depend on the type of work and current schedule, but we aim to respond quickly and complete jobs as efficiently as possible. Emergency services are available when needed, especially for Pothole repairs and line painting as these are often considered safety hazards. .
What payment methods do you accept?
We accept common payment methods including e-transfer, cheque, invoicing with a payment link and other agreed-upon options. Payment terms will be clearly outlined in your quote or invoice.
Do you require a deposit?
For larger projects, a deposit may be required to secure scheduling and materials. Smaller jobs are often billed upon completion.
Are you insured?
Yes. Stonehouse is fully insured, giving you peace of mind on every project.
Can you handle both small and large jobs?
Absolutely. We take on everything from small repairs to larger commercial and municipal work.
Do you guarantee your work?
We stand behind the quality of our work and focus on doing the job right the first time. Specific warranty details can be discussed based on the service provided.
Do you coordinate with other contractors or trades?
Yes. We regularly work alongside other trades, contractors, and property managers to keep projects running smoothly.